Bought a Faulty Car? Know Where You Stand.
Independent guidance for vehicle faults, car finance disputes and rejected complaints.
Bought a car that developed serious problems? Been refused a rejection by the dealer? Or having difficulty with your finance provider?
UK Consumer Advisory provides clear, evidence-based guidance to help you understand your position, assess the evidence and decide what to do next.
What We Help With
We provide independent, evidence-based guidance on vehicle faults, motor finance complaints and disputes with dealers or finance providers.
- Vehicle faults after purchase
Bought a car that developed serious or recurring problems? We can assess the available evidence and help you understand your position.
Motor finance complaints
Had a complaint rejected by your finance provider or received a response you disagree with? We can review the evidence and explain the strengths and weaknesses of your case.
Dealer disputes
Having difficulty with a dealer over repairs, rejection, refund or the quality of your vehicle? We can assess the circumstances and supporting evidence.
Vehicle diagnostics & repair history
Diagnostic reports, repair invoices and vehicle history can be important evidence. We assess what the available documentation shows and identify gaps that may matter.
Financial Ombudsman Service cases
Already dealing with the Financial Ombudsman Service or considering escalation? We can review the evidence and assess the key points that may support or weaken your case.
How Your Motor Case Review Works
Your case is assessed from the evidence available, rather than assumptions. We look at the circumstances, relevant documents and responses to help identify what the evidence supports, where weaknesses may exist and what information may still be needed.
Upload your information
Provide the details of your vehicle, complaint and circumstances, together with the documents and evidence you have available.
We review the evidence
We assess the information provided, including relevant correspondence, diagnostic reports, repair history and finance or dealer responses where applicable.
Receive a clear assessment
We explain what the evidence appears to show, identify important strengths or weaknesses and highlight any gaps that may need attention.
Decide what to do next
Your assessment gives you clear, independent information about the evidence and your position, so you can decide what to do next.
Our Services
Choose the level of review that matches your circumstances and the evidence you have available. Every review is independent, evidence-led and designed to help you understand your position and decide what to do next.
Clear, impartial, evidence-based guidance for vehicle faults, dealer disputes, motor-finance complaints and Financial Ombudsman Service (FOS) cases.
FREE INITIAL CASE CHECK
£0
A quick initial look at your circumstances and the information you provide to see whether a more detailed evidence review may be appropriate.
No payment required and no obligation to continue.
This is an initial screening only, not a full case assessment, legal advice or representation.
MOST POPULAR
FULL MOTOR CASE ASSESSMENT
£149
A detailed assessment of the evidence available for your case, including documents, diagnostics, repair history, vehicle history, dealer correspondence and finance information where relevant.
You receive a structured written assessment to help you understand your position and decide what to do next.
UK Consumer Advisory provides independent, evidence-based guidance to help you understand your motor dispute. We do not provide legal representation or act on your behalf.
Not Sure Where You Stand?
Start with our Free Initial Case Check. Provide a few details about your vehicle and circumstances, and we’ll let you know whether your case appears suitable for a more detailed evidence review.
UK Consumer Advisory provides independent, evidence-based information and motor case assessments. We do not act on behalf of customers, contact dealers or finance providers, write or submit complaints, provide legal representation, influence outcomes, or provide regulated financial advice. Our assessments are based on the information and evidence provided to us and are intended to help you understand your position and possible next steps.